Refund policy
Return & Refund Policy
Return Window
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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With any tags or accessories included
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Accompanied by the receipt or proof of purchase
How to Start a Return
To start a return, please contact us at:
happysproutsstorekids@gmail.com
Once your return request is approved, we will provide instructions on how and where to send your item.
Items returned without first requesting a return will not be accepted.
Returns should be sent to:
[INSERT RETURN ADDRESS]
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Original shipping costs are non-refundable.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If the item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
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Items marked as sale
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Gift cards
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Personal care products
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Used or opened items
Exchanges
The fastest way to get a different item is to return the original item and place a new order.
Legal Rights
This return policy does not affect any statutory rights you may have under applicable consumer protection laws. Customers in certain countries may have additional rights.
Refunds
This return policy applies worldwide, except where local consumer protection laws require a longer return period.
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at: